Shipping policy

Welcome to Whisker Candy Online Pet Store, a subsidiary of Common Sense Investments and Coaching LLC. We are committed to delivering our high-quality pet products to your doorstep. The following shipping policy applies to all orders placed through our online store:

Shipping Process

Orders are processed within 2 business days and shipped during regular business hours (Monday through Friday, 9:00 AM to 5:00 PM, excluding holidays).

Orders placed after business hours, on weekends, or holidays will be processed the following business day.

Shipping confirmation and tracking information will be provided via email once your order has been shipped.

Shipping Rates and Delivery Estimates

Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination.

Delivery estimates are provided at checkout and depend on the shipping method selected.

Carriers

We use a variety of carriers to ensure your products are delivered efficiently. The carriers used may include, but are not limited to, USPS, FedEx, UPS, and DHL.

International Shipping

At this time, Whisker Candy Online Pet Store ships only within the United States.

Shipping Restrictions

Some products may be subject to shipping restrictions due to size or regulatory compliance.

Damaged or Lost Packages

If you receive a damaged product, please notify us immediately so we can work with the carrier to address the issue.

Whisker Candy Online Pet Store is not liable for any products damaged or lost during shipping. However, we will provide assistance in filing a claim with the shipping carrier.

Return Policy

Due to the nature of our products, we do not accept returns or exchanges for any consumable pet products, including but not limited to food, treats, and supplements.

Non-consumable items may be eligible for return or exchange in accordance with our Return Policy, which is detailed separately.

Contact Information

For any questions or concerns regarding your order or our shipping policy, please contact our Customer Service team at Info@whiskercandy.com or 704-251-9806.

By placing an order with Whisker Candy Online Pet Store, you signify your acceptance of this Shipping Policy. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Thank you for choosing Whisker Candy Online Pet Store for your pet care needs!